WHAT’S INCLUDED IN THE PROGRAM
The dbInfinity program’s annual fee covers everything needed to keep dbNexus and/or dbServerRack products in top performing shape. For each covered product, the program includes:
- Replacement of any failed unit
- Free upgrades to the current version of DAS-SQL
- Free firmware upgrades
- Unlimited telephone support
HOW IT WORKS
The annual fee for the dbInfinity program ranges from $50 – $150 per year per unit. Program enrollment can take place at the time of purchase or on any date within the first year of installation. No-charge telephone support, which is included under the Digitus standard warranty for the first 90 days following installation, is extended as long as dbInfinity program fees are current. You will be notified via email as each software and firmware update becomes available for download. The dbInfinity program can be renewed for any dbNexus or dbServerRack product for up to ten years from the date of installation.
Note: dbInfinity is a system-wide program that must be applied to all units at a single customer location.
TERMS AND CONDITIONS
Minimum of 25 initial units required. One-year contract required, with automatic renewal unless terminated by either party. Payment can be made annually by ACH or check.